You are very important to me at Oliver Cross Golf. I hold your appointments just for you and ask that if you must cancel or reschedule any appointment please provide me with at least 24-hour notice. This way, I will be able to adjust my schedule accordingly and I may be able to accommodate other clients that may want your session slot. I do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency.
Last minute cancellations or ‘no shows’ will be charged a cancellation fee each time. Here is my general breakdown of cancellation fees:
• A golfer not turning up for their session without any prior notification will have to pay the full session fee
• A golfer cancelling their session within 24 hours of the session time will have to pay the full lesson fee
• A golfer cancelling their lesson within 24-48 hours of the session time will have to pay 50% of the session fee
• Cancellation fees will be waived in exceptional circumstances, which will be at the discretion of OCG.
Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed lessons and cancellation fees. You are always welcome to call and double check any lesson bookings if you’re unsure.